AI-powered contact centers to improve customer experience

Published by Amazon Web Services: AWS

Leverage AWS Language AI services to enhance customer experiences

It’s time to leave behind the challenges of legacy contact centers—long wait times, misdirected calls, and resolution delays. Instead, deploy the power of machine learning and give customers the solutions they need.

Read the Improving Customer Experience by Adding AI to Your Contact Center eBook to learn how you can leverage AWS AI services to:

• Empower customers with self-service technologies
• Increase agent productivity by providing AI assistance during live calls
• Identify business improvement opportunities by deriving actionable insights from conversation data
• Establish efficient call centers and create great customer experiences

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