Automation for Service Operations
As speed is vital in creating and taking opportunities, you can get ahead by automating the way work gets done—across your entire enterprise. Get...
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Published: Dec 20, 2022
Published: Dec 20, 2022
Customer Experience: Best practices for connecting customer service resources
Delivering great customer experience—and fixing issues before customers even know there’s a problem—goes far beyond just your contact...
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Published: Jan 05, 2023
AI-powered contact centers to improve customer experience
Leverage AWS Language AI services to enhance customer experiences
It’s time to leave behind the challenges of legacy contact centers—long...
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Published: Jan 30, 2023
Would you be ready... if you need to open new offices in 10+ countries?
Midsize companies play a key role in the global economy, driving a large share of job creation, economic growth and innovation. But they’re also...
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Published: Jan 30, 2023
PayPal and Fandango reimagine the movie experience through seamless payment solutions
Fandango takes pride in delivering best-in-class user experiences by understanding their customers’ preferences and behaviors. Discover how PayPal...
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Published: Jan 05, 2023
Personalization powered by machine learning
Create relevant, personalized customer experiences with machine learning
Personalizing content for online consumers is key to breaking through the...
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Published: Aug 03, 2022
What is Next for Higher Education Pricing
Read this report to learn how the pandemic exacerbated long-term challenges facing higher education’s business model, and gain insights into new...
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Published: Jan 18, 2023
AI in Fintech: Driving innovation, inclusion and impact (in collaboration with Finovate)
Artificial intelligence is more than just the latest buzzword – using AI has a meaningful impact on decisions across the entire customer lifecycle....
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Published: Jan 27, 2023
The Definitive Guide – Replace Google Analytics
This guide gives you the breakdown on warehouse-first analytics, why it’s the trustworthy, efficient, and scalable solution over Google Analytics,...
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Published: Dec 20, 2022
The Book of Knowledge - HA&LC
Gartner predicts that 65% of all app development activity will take place on low-code platforms by 2024. That’s because a feature-rich, low-code...
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Published: Dec 20, 2022
ITSM Pro: Beyond out-of-the-box
Deliver an AI-powered employee experience across any system with Automation Engine.
IT organizations already find it difficult to keep pace with demand....
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Published: Dec 20, 2022
The Book of Knowledge -Customer Experience
Every customer interaction matters. But how can you deliver effortless experiences that build long-term loyalty? Learn why top brands are connecting people...
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Published: Jan 27, 2023
Gartner® names ServiceNow a Leader in Enterprise Low-Code Application Platforms
Read the complimentary 2021 Gartner: Magic Quadrant™ for Enterprise Low-Code Application Platforms for an unbiased evaluation of low code platform...
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Published: Jan 20, 2023
Go from digital laggard to insurance leader with innovative payment solutions
The insurance industry may be poised for digital transformation – and the possibilities are endless. Learn how payments can go beyond checkout to...
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