The Book of Knowledge - HA&LC
Gartner predicts that 65% of all app development activity will take place on low-code platforms by 2024. That’s because a feature-rich, low-code...
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Published: Dec 20, 2022
Published: Jan 11, 2023
The digital imperative in customer services - How technology is transforming customer and employee experience to drive business growth
Advanced and continuously evolving technologies — artificial intelligence (AI), machine learning (ML), the internet of things (IoT) and more —...
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Published: Dec 21, 2022
Top 10 Capabilities that Organizations Need in a Secure Email Gateway: A buyer’s guide
Email has become one of the most common and successful attack vectors for cybercriminals. The combination of new threats and the need for enhanced protection...
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Published: Dec 20, 2022
The Rise of the Employee Experience Platform (Out of Cycle - Bersin Report)
With 81% of employees feeling burned out, employee experience is now a CEO-level issue. So, how can you make work easier and more productive for everyone?...
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Published: Feb 09, 2023
6 ways cloud computing can support your security capabilities
Embracing cloud computing forces organizations to decide between the cost-effectiveness, scalability, and convenience of using a cloud environment or the...
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Published: Dec 21, 2022
Part Four- Futureproofing your cybersecurity strategy
Email account takeovers are among the most insidious and damaging cyberattacks—used to invade companies and then gradually and secretly cause harm...
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Published: Dec 20, 2022
Report: Forrester TEI for CSM
To deliver effortless, end-to-end customer experience every time, all parts of your organisation need to work together, across the front, middle and back...
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Published: Mar 10, 2023
Consumer Trends Index 2023 for Europe
Listening to consumers is more important than marketing to them. And with a looming pan-European recession, this has never been more important. That’s...
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Published: Dec 21, 2022
Part Two- Futureproofing your cybersecurity strategy
This past year was the worst year on record for cybersecurity, and phishing was the biggest culprit. More than a third (36%) of all data breaches in 2021...
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Published: Dec 20, 2022
Silo busting in IT services and operations is good for the business – and team satisfaction
To deliver extraordinary, 24/7 services, your IT service agents and operators need shared visibility to work quickly and collaboratively. Read this ebook...
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Published: Dec 21, 2022
Part Three- Futureproofing your cybersecurity strategy
A VIP or executive impersonation attack occurs when a bad actor poses as a trusted leader within an organization. By impersonating a big fish—say...
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Published: Dec 20, 2022
ITSM Pro: Beyond out-of-the-box
Deliver an AI-powered employee experience across any system with Automation Engine.
IT organizations already find it difficult to keep pace with demand....
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Published: Dec 20, 2022
G2 community reviews ServiceNow App Engine
It’s clear that rapidly building custom apps is vital for creating and taking opportunities for growth. What’s less clear is the tool your...
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Published: Dec 20, 2022
Low-Code Apps for Dummies
To keep up with change, digitising processes across your enterprise is a growing priority. Except, you might not have the resources you need, with many...
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