IT Management Whitepapers

Claranet Network services

Claranet’s wide range of managed and unmanaged network services meets the demands of any IT environment. Our best-of-breed approach provides organisations...

Agile Infrastructure Monitoring for the Application Economy

The new application economy is rife with opportunities for organizations that can rise to the challenge. But to innovate and meet new customer demands,...

The CISO's Guide to a Full Night's Sleep

Continuously changing regulatory requirements and endless threat landscapes are enough to keep you up at night. Your information security teams are under...

You Can't Manage What You Don't Measure: A Predictive Approach to Energy Efficiency

Rising energy costs are a fact of life. The need to control those costs requires data center managers to increase energy efficiency not only in the...

Complexity Ate My Budget

Every week we hear from our channel partners, or our joint customers, about their latest data protection challenges. Not that the end of the world happened...

Modernising Facilities Management to Increase Productivity

The role of IT has evolved from the role of infrastructure administrator to a driver of enterprise services with the challenge of supporting and enabling...

How our customers exploit the full potential of automated cloud management

It takes four weeks for the moon to orbit the Earth; the same amount of time it can take to provision resources for internal customers in businesses using...

Modern Snapshot Management: Enhancing Application Protection and Recovery

Massive data growth and shrinking application recovery windows are creating a huge challenge for IT administrators. Legacy backup models can’t cope...

Does Your Sales Team Know About the Hidden Sales Cycle?

We’ve all heard the statistic that 67% of the sales cycle is complete BEFORE the buyer ever speaks to a sales person. In the ‘old...

Focus on Process to Reduce Your Recruiting Costs

In good times, trimming operational costs is an ongoing goal. In tough times, it’s a necessity. In both good times and bad, however, recruiting occurs. ...

Virgin Atlantic Case Study

This case study looks at how online engagement has proved a successful channel for Virgin Atlantic's customer service. By partnering with LivePerson...

IT Policy Compliance for Dummies

This book is a quick guide to understanding IT policy compliance. It surveys the best steps for preparing your organization's IT operations to comply...