The Future of AI for Contact Centers
Today AI is embedded within every aspect of our lives. Most of the things we take for granted like asking Alexa to play our favorite music or unlocking...
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Published: Aug 24, 2022
Published: Sep 12, 2022
Cybersecurity for retail: Prevention is better than the cure
Prevention is almost always better than the cure. But how many organisations are living up to the promise in the retail sector? Tanium surveyed IT and...
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Published: Sep 12, 2022
Protecting the IT attack surface while advancing digital transformation
Digital transformation is never done. To survive and to thrive, organizations must continue innovating, launching new products and services and optimizing...
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Published: Aug 22, 2022
Understanding Microservices: A Backgrounder for Enterprise Architects
This eBook compares a monolithic vs microservices architectural approach to application development. It dives into the benefits and challenges of microservices...
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Published: Jul 29, 2022
Email Reporting and Remediation
More than ever, attacks seek to exploit human vulnerabilities, not just technical flaws. In most cases, they do it through email. But you can transform...
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Published: Aug 18, 2022
Low-Code and No-Code: Automation for the Modern Organization
As the adoption of no-code and low-code development solutions grows, many users have questions around its benefits, flexibility, and overall organizational...
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Published: Sep 14, 2022
An introduction to event-driven architectures
Learn common use cases of event-driven architectures
Event-driven architectures (EDAs) enable you to build scalable, resilient applications that engage...
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Published: Sep 12, 2022
The Cybersecurity fail-safe: Converged Endpoint Management (XEM)
Organisations are experiencing more attacks than ever before. Cybersecurity Ventures expects a ransomware attack on a business to occur every 11 seconds...
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Published: Sep 06, 2022
CISO strategies for proactive threat prevention
Security leaders are under immense pressure to protect their organizations from cyberattacks. But the evolving threat landscape, and increasing sophistication...
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Published: Sep 20, 2022
2022 MSP Threat Report
This report was created by the ConnectWise Cyber Research Unit (CRU)—a dedicated team of ConnectWise threat hunters that identifies new vulnerabilities,...
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Published: Sep 02, 2022
2022 Threat Report
The BlackBerry 2022 Threat Report is not a simple retrospective of the cyberattacks of 2021. It is a high-level look at issues affecting cybersecurity...
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Published: Jul 29, 2022
2022 Voice of the CISO
Though less eventful than its predecessor, 2021 was another blockbuster year for cybersecurity. With 2020’s scramble to enable remote working...
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Published: Aug 30, 2022
Supercharge your support agents with Slack
Customer service is no longer just a cost center—it’s a core part of your business offering. Eighty percent of consumers now consider a company’s...
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Published: Jun 21, 2022
Best Practices in Cloud Spend Management
It’s increasingly true that when cloud migration works, the world works. However, to get the full benefits of the cloud, you must efficiently manage...
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