The Book of Knowledge - HA&LC
Gartner predicts that 65% of all app development activity will take place on low-code platforms by 2024. That’s because a feature-rich, low-code...
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Published: Dec 20, 2022
Published: Dec 20, 2022
Automation for Service Operations
As speed is vital in creating and taking opportunities, you can get ahead by automating the way work gets done—across your entire enterprise. Get...
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Published: Nov 11, 2022
What is usage data and how do businesses use it?
What exactly is usage data? How does it relate to subscriptions and billing? Why is processing usage data for business systems so challenging?
The...
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Published: Oct 03, 2022
Leadership trends report: Employee experience roadmap 2022-2025
Digital leaders often ask how they can help their people and the business. The answer is to deliver an appealing employee experience. While old systems...
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Published: Dec 20, 2022
Customer Experience: Best practices for connecting customer service resources
Delivering great customer experience—and fixing issues before customers even know there’s a problem—goes far beyond just your contact...
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Published: Oct 03, 2022
4 steps to transforming employee journeys
Delivering a best-in-class employee experience is essential as remote work gains momentum. Read about the four ways you can deliver meaningful, supportive,...
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Published: Jan 19, 2023
Protecting Your Hybrid and Hyperscale Data Centers
Organizations are building hybrid data centers that consist of composable and scalable architectures. Their hybrid design enables distributed branches,...
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Published: Dec 20, 2022
Power of the platform: Accelerating business outcomes across the enterprise with a single digital foundation
Many businesses start their digital transformation journey by making changes to just one or two departments or teams, in a siloed way. But the real magic...
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Published: Jan 09, 2023
3 Keys to Successful AI and ML: Democratized, operationalized, responsible AI and ML outcomes
How to succeed with artificial intelligence and machine learning
A growing number of companies, from emerging startups to established enterprises,...
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Published: Dec 20, 2022
The case for proactive customer service: Five capabilities to intelligently prevent disruption and provide consistent service experiences
Whenever a customer sees that you fix issues fast, or that your services are always up and running, their confidence in your brand gets a boost. But to...
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Published: Jan 13, 2023
Cyber Threat Predictions for 2023 An Annual Perspective by FortiGuard Labs
While “less is more” is the critical strategy behind consolidating networks and security, “more is more” seems to be the mantra...
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Published: Oct 05, 2022
Book of Knowledge: Employee Experience
Keeping employees engaged, productive, and connected has never been more important—or more difficult. But when companies get it right, it’s...
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Published: Dec 20, 2022
Report: Forrester TEI for CSM
To deliver effortless, end-to-end customer experience every time, all parts of your organisation need to work together, across the front, middle and back...
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Published: Jan 19, 2023
Protecting Every Edge To Make Hackers’ Jobs Harder, Not Yours
Today’s users need a network that allows them to connect to any resource from any location using any device. At the same time, data center and campus...
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